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For Information on Mp3Car's Warranty and Return Policy, please see the Mp3Car Store FAQ.

Self Help

A great way to find a solution to your technical question is to visit the Mp3Car forum.  The MP3Car forum receives in excess of 800,000 unique visitors a month and our forums have over 76,000 active members as well as daily visits from the Mp3Car team members. Thousands of Mp3Car forum members have posted problems and solutions related to all kinds of hardware and software.

To get started, take a look at the Where to Start. Check with the Forums to see if your problem has already been solved or find the appropriate forum in which you can post your problem. 


Mp3Car Tech Support

Mp3Car tech support is carried out via email to better serve all customers. For more information on warranty and return policy, please go here.

For technical support please email store@mp3car.com with the following information:(1) Order Number, (2) the product that you are emailing about (3) an explanation of the problem and (4) troubleshooting efforts already made. If you do not provide complete information, your ticket will not be answered.

Please allow for a standard response time of 1-2 business days. You will receive a response via email or a request to provide further information.

Should you receive a defective product, a product damaged during shipping, missing parts, or require 5 minutes or so of quick tips and tricks, the Mp3Car team will be happy to support you.

Please not that Mp3Car tech support does not include advanced troubleshooting, wiring issues, damages due to installer error, and third party software integration issues.


Other Mp3Car Tech Support Options!

Extended Support
If you are a hobbyist and would like personalized support that goes beyond five minutes of troubleshooting or tricks, request a one-on-one support call with one of the Mp3Car car-computer technicians during our 9-5 business hours.  Call an Mp3Car sales representative and ask for Extended Support or email store@mp3car.com  The cost is 29.99 for each half hour of one-on-one support - this beats calling in the Geek Squad!
(One day, advance notice is always appreciated)

Extended Support Plus
The Mp3Car team is now providing personalized support after hours for hobbyists!  From 6-9pm on weekdays and 10am-6pm on weekends for $49.99 per each 30 minutes, you can get premium support.  We ask that you schedule your call at least two days in advance by emailing store@mp3car.com with Extended Support Plus in the subject heading.