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mp3Car Customer Service General Guidelines

Most general customer questions have been answered in the mp3Car Store FAQ, please take a look before submitting a ticket.

To better serve all mp3Car customers in a timely manner, all customer service inquiries should be submitted to  Please make sure to provide an order number along with your inquiry (when applicable), otherwise we will be unable to access your order records.

Should you require an immediate change to your order or feel that your issue requires immediate attention, please also use as the contact email address and title your inquiry as "Urgent" and your ticket will be given priority.

1.  We are committed to timely customer support.  We will respond to your customer service inquiries within one business day. Please allow two business days for technical support tickets. 

2.  We will do our best to correct mistakes.  In the case of a mistake made on our end, we will attempt to go above and beyond to right the situation in an expeditious and respectful manner.

3.  Communication is key.  When something out of normal store operations occurs, we will go above and beyond to keep the customer informed about their order, RMA, or service inquiry. 

Read more about our store policies.