We ship within 24 hours for in-stock items.*
*Business days only
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Order Information
• Pre-Order Policy
• The Five Order Stages
• How do I change quantities or cancel an item in my order?
• Missing Items or Parts
• Backordered Items
US Shipping
• UPS Delivery Chart
• How much is my shipping?
International Orders & Shipping
• Custom Duties & Brokerage Charges
• Which countries does Mp3Car ship to?
• How much is my shipping?
• What is the international return policy?
Government Agency, Federal & State Purchasing
• CAGE Code
• DUNS number
Introduction to Car Computing
• Introduction to Car Computing
Mp3Car Store Terms and Conditions
• Terms and Conditions
Warranty and Return Policy
• Display Return Policy
• Mp3Car Store Order Cancellation Policy
• Mp3Car Store Return Policy and Procedure
• Mp3Car Store Technical Support
• Mp3Car Store Warranty Policy and RMA Procedure
• Where do I find the Mp3Car Store Manufacturer Warranties?
• How do I speed up my RMA?
• I received the wrong product.
Payment and Billing Questions
• I have extra charges on my online credit card statement
• I tried to submit my order several times after the AVS would not match my billing address, can you remove the extra charges that have been billed?
• If the AVS voided my order, will my credit/debit card be billed?
• My credit/debit card is declined because of Address Verification System (AVS) mismatch. Will I still get charged for these declined transaction?
• Do I have to pay sales tax?
• How do I buy/redeem a gift certificate?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Installer & Dealer Partnerships
• How can installers and dealerships work with the Mp3Car Store?