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Warranty and Return Policy
Display Return Policy
  Displays sold on Mp3Car.com may have cosmetic imperfections that appear as small bright or dark spots. This is common to all panel displays used in products by all vendors and is not specific to any vendor or brand. Below are the acceptable amounts of "dot defects" for LCD displays that we sell:

  • Total Defects: 4
  • Bright or Dark Dots (random): 4
  • Bright or Dark Dots (2 adjacent): 2
  • Bright or Dark Dots (3 adjacent): 0
  • Minimum distance between defects: 15mm (bright to bright dots)
  • Minimum distance between defects: 5mm (dark to dark dots)
Lilliput's Dead Pixel Guarantee from Lilliput's Web Site. Lilliput's dead pixel guarantee is handled by Lilliput directly. 

Certain Vendors like Xenarc have a “no dead pixel guarantee for 30 days” Xenarc’s no dead pixel guarantee is handled by Xenarc directly.

From Xenarc's Web Site:

Q: Why are there black points or bright dots (red, blue, or green) on the LCD monitor?

A: The LCD screen is made with high-precision technology. However, in rare instances, you may experience black points or bright points of light (red, blue, or green) which may appear constantly on the LCD screen. This is not malfunction and is part of the LCD manufacturing process. However, we guarantee that the effective dots is more than 99.999%. This is a guarantee better than most of the major LCD monitor manufacturers. And if you are still not satisfied with your screen due to any number of dead pixel, you can always send it back within 30days of purchase and we'll replace it for you free of charge!

We strive to ensure that the displays we stock adhere to the ISO 13406-2 standard, but due to current LCD manufacturing procedures it is not yet possible to guarantee that our displays will not come without a dead pixel. Therefore, if you have received a display with one dead pixel, we are unfortunately unable to replace it. This applies to all sized displays over 3.5 inches in diameter. If your display has 2+ dead pixels, this is covered by your warranty and we will be happy to replace it.
Mp3Car Store Order Cancellation Policy
  If you wish to cancel an order after it has been paid for, Mp3Car reserves the right to charge a 5% cancellation fee. If you cancel an order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return shipping fees to the Mp3Car Store and a 15% restocking fee.

Once you have requested that your order be canceled, please allow 1 business day for cancellation.

Mp3Car Store Return Policy and Procedure
 

Please note that certain products are not covered by the standard return policy. These policies are noted below the Mp3Car Store Standard Return Policy. 

Under no circumstance will a refund be granted for ANY software product. 

Mp3Car Store Standard Return Policy


The Mp3Car Store provides a 30 day from the time of shipment limited return policy to all products except software and customer car computers.
Products that have been modified, disassembled, abused, or missing parts or are missing packaging may not eligible for return or exchange.  Additionally, modifying or disassembling products sold on our store voids the mp3Car warranty and may void the manufacturer warranty. 

Defective products are eligible for an exchange if returned within the 30 day period. After the 30 day period, customers must deal directly with the manufacturer for warranty claims.  If a refund is preferred for a defective product, a 15% restocking fee will be assessed. 

Please note: Return shipping is the responsibility of the customer. 

Custom Car Computer Return Policy

        * Refund Request: Non-Refundable
        * Return for replacement: Within 30 days (defective items only)

Under this policy all Custom Car Computers are non-refundable, and this supersedes the above Standard Return Policy. There are NO EXCEPTIONS to this policy. Any Custom Car Computer that is deemed defective by our Tech Support Staff may be returned for a replacement within 30 days only, but a request for refund will not be granted. By submitting your order, you indicate your agreement to this policy.

Mp3Car Store Standard Return Procedure

Please email store@mp3car.com to obtain a Return Merchandise Authorization number (RMA) with your Order Number and Product Code that you wish to return. The RMA number will be valid for 30 business days.  Please ship the package back to us at your earliest convenience. Also, please make sure to insure the package and double box your item for your own protection.  All returns must have the RMA number on the shipping label - please do not write on manufacture boxes.

All products must be complete, including all components, accessories, cables, software and manuals. MP3Car will not issue credit or send replacement for any partial returns. Additionally, if you have assembled or installed components, please disassemble or de-install item before returning. Return shipping must be pre-paid. Mp3car recommends shipping items with adequate insurance via a shipping corridor with tracking information such as UPS, FedEx or DHL.  Mp3Car.com is not responsible for lost or damaged packages. Credits will be issued within 7 days of our receipt and inspection of the item and assessed restocking fees based on the following:

  • A 15% restocking fee will be assessed  if, and only if, the item is returned in original, unopened, and untampered packaging.  Please note that original shipping costs will not be refunded. 
  • A 30% restocking fee will be assessed if products are not received in original box and/or factory sealed packaging.  Please note that original shipping costs will not be refunded. 
  • A restocking fee of higher than 30% or no refund at all may be imposed based upon our discretion for products that are returned damaged, modified, or altered in any way.  Please note that original shipping costs will not be refunded. 

Please be aware that unauthorized return shipments without an RMA number will be refused and the return shipping will be the responsibility of the customer.  Additionally, the customer is responsible for shipping fees, should they wish to have the repaired product mailed back to them.


Mp3Car Store Technical Support
 

Self Help

A great way to find a solution to your technical question is to visit the Mp3Car forum.  The MP3Car forum receives in excess of 800,000 unique visitors a month and our forums have over 76,000 active members as well as daily visits from the Mp3Car team members. Thousands of Mp3Car forum members have posted problems and solutions related to all kinds of hardware and software.

To get started, take a look at the Where to Start. Check with the Forums to see if your problem has already been solved or find the appropriate forum in which you can post your problem. 

Mp3Car Tech Support

Mp3Car tech support is carried out via email to better serve all customers. For more information on warranty and return policy, please go here.

For technical support please email store@mp3car.com with the following information:(1) Order Number, (2) the product that you are emailing about (3) an explanation of the problem and (4) troubleshooting efforts already made. If you do not provide complete information, your ticket will not be answered.

Please allow for a standard response time of 1-2 business days. You will receive a response via email or a request to provide further information.

Should you receive a defective product, a product damaged during shipping, missing parts, or require 5 minutes or so of quick tips and tricks, the Mp3Car team will be happy to support you.

Please not that Mp3Car tech support does not include advanced troubleshooting, wiring issues, damages due to installer error, and third party software integration issues.
Mp3Car Store Warranty Policy and RMA Procedure
  Should you receive a defective product, it is covered under the Mp3Car 30 day limited warranty, from the time of shipping. During the warranty period the Mp3Car Store will repair or replace, at our discretion, products covered under this limited warranty that are returned to the Mp3Car Store using a valid RMA number. Mp3Car custom products and CarNetix products warranties are longer than 30 days and explained below. After 30 days, the product is solely covered by the manufacturer’s warranty. The terms and conditions of the warranty may vary by product or manufacturer.

Please note that Mp3Car does not cover any international shipping costs under the Mp3Car warranty policy. Should you live outside the United States and have an RMA, you will be required to pay the shipping costs to and from the Mp3Car Store.

Products that have been modified, disassembled, abused, or missing parts or are missing packaging may not eligible for return or exchange.  Additionally, modifying or disassembling products sold on our store voids the mp3Car warranty and may void the manufacturer warranty. 

In the case that an Mp3Car custom product is defective, the following is our warranty policy:
Custom Car Computer (Including our Double Din Bolt in Kit with the 7" 629 Lilliput Touchscreen) – 6 Month Warranty
Direct Fit Double Din LCD Dash Kits & Preassembled Double Din Frames With Lilliput Monitors  - 6 Month Warranty
  • Refund Request: Non-Refundable
  • Return for repair or replacement: Within 6 Months (defective items only)
Under this policy all Direct Fit Dash Kits and Preassembled Double Din Frames WIth Lilliput Monitors are non-refundable, and this supersedes the above Standard Return Policy. There are NO EXCEPTIONS to this policy. Any Direct Fit Dash Kit or Preassembled Double Din Frame With Lilliput Monitor that is deemed defective by our Tech Support Staff may be returned for a replacement within 6 months only, but a request for refund will not be granted. By submitting your order, you indicate your agreement to this policy.

Mp3Car USB Adapter for XM Direct – 1 year warranty

Warranty Policy for CarNetix Products:

90-Day Limited Warranty: CarNetix warrants that the products it manufactures will be free from defects in materials and workmanship. The warranty term for all products is 90 days beginning on the date of invoice.

RMA Procedure: For and RMA number please email store@mp3car.com with the following information:(1) Order Number, (2) the product that you are emailing about (3) an explanation of the problem and (4) troubleshooting efforts already made. If you do not provide complete information, your request will not be answered.

The RMA# will be valid for 14 business days so please ship the package at your earliest convenience. Please ship the package insured and double boxed for your own protection.  Product must be received in original box and packaging. All returns must have the RMA number on the shipping label - please do not write on manufacture boxes. All products must be complete, including all components, accessories, cables, software and manuals. MP3Car will not issue credit or send replacement for any partial returns. Additionally, if you have assembled or installed components, please disassemble or de-install item before returning. Return must be shipped freight pre-paid.  Mp3car recommends shipping items with adequate insurance via a shipping corridor with tracking information such as UPS, FedEx or DHL.  Mp3Car.com is not responsible for lost or damaged packages.

Please be aware that unauthorized return shipments without an RMA number will be refused and return the customer will be responsible for shipping fees, should they wish to have the product mailed back to them.

Products that have been modified, disassembled, abused, etc. are not eligible for return or exchange.

Should the product returned to mp3Car be deemed as in perfect working order, return shipping and a $15 service charge is the responsibility of the customer. 

RMA turn-around time is 10 business days, but may depend on the product manufacturer if manufacturer service is required.  In either case, mp3Car will keep the customer informed as to the status of the RMA within 10 business days of the receipt of the package.  For faster turn around times, please consider sending the RMA directly to the manufacturer.


Where do I find the Mp3Car Store Manufacturer Warranties?
  Ituner/Mini-Box

Return policy link http://www.mini-box.com/site/warranty-and-returns.html

Limited Warranty

Ituner warrants their products against defects in material and workmanship under normal use for 1 year from the date of original purchase. Ituner, at its option, will at no charge for parts and labor either replace the product or refund the purchase price of product during the warranty period.

Lilliput

For RMA or technical support, please contact: service@lilliputweb.net

LILLIPUT LIMITED WARRANTY POLICY

Lilliput provide a period of One (1) Year warranty from the original date of shipment. Lilliput warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Lilliput will, at its sole option, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty.

Warranty Conditions
The above limited warranty is subject to the following conditions:

  1. The item(s) must be purchased from Lilliput Electronics (USA) Inc. or its authorized seller in USA.
  2. This warranty is only valid for the original purchaser, and is not transferable thereafter.
  3. LILLIPUT warrants the product free from defects in material or workmanship under normal operation.
  4. Defects warranted by LILLIPUT are as follows: Defects which occur during normal operation; the warranty does not extend to damage caused by repair or attempted repair by anyone not authorized by LILLIPUT, damage due to alteration by the end user, faulty installation, modification, negligence, damage to parts and/or products due to abuse, misuse, accident, improper maintenance, mishandling or use in violation of user instructions as furnished by LILLIPUT, damage due to improper packaging in shipment or any natural acts of God.
  5. Under no circumstances is LILLIPUT obligated or responsible, under its terms of warranty, for any hardware, components and software bundled with its original product, Software or otherwise. In addition, LILLIPUT is not liable for warranty on any unit that has been damaged as direct or indirect result of buyer's "value added feature".
  6. LCD exclusion: This limited warranty does not cover repair of monitor display quality degradation resulting from normal usage e.g. Pixel burns, purity problems and geometric distortions. Normal LCD aging may result in reduced focus and luminance characteristics of the monitor.
  7. NORMAL "WEAR AND TEAR" ARE NOT COVERED BY THIS WARRANTY. FURTHER, LILLIPUT HEREBY RESERVES THE RIGHT TO DETERMINE "WEAR AND TEAR" ON ANY AND ALL PRODUCTS.
  8. LILLIPUT is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost savings, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if LILLIPUT or any dealer, distributor or authorized service provider/partner has been advised or the possibility of such damages, or any claim by any other party.

Shipping Cost, Spare parts and Labor

During warranty period, the shipping freight will be on the account of Buyer. The expenses of labour and the cost of parts are free.

After warranty period expires, shipping cost will be on the account of Buyer. The cost of labor and spare parts will be charged.

Opus 

Opus RMA link http://www.opussolutions.com/?P=support

Limited Warranty

Opus Solutions, Inc. warrants to the original purchaser ("Purchaser") that the products it manufacturers will be free from defects in materials and workmanship.  The warranty term for all products is three years beginning on the date of invoice.  During the first year of the warranty period Opus Solutions, Inc. will repair or replace products covered under this limited warranty that are returned to Opus Solutions, Inc. facility.  During the second and third years of the warranty period, Opus Solutions, Inc. will provide service replacement parts for Opus Solutions, Inc. Products covered under this warranty, on an exchance basis, when a part requires replacement.  For a repair,t he Purchaser may use any service it chooses, including Opus Solutions, Inc. at the current rate specific by Opus Solutions, Inc.

Opus Solutions, Inc. it's employees, and it's affiliates cannot be held responsible for any accidents, tickets, or damage to your or any third party vehicles.  Opus Solutions, Inc. products are designed for passenger or off-road use. Please use common sense when using any of our products, to ensure your and others safety.

Service & Support

Opus Solutions, Inc. provides free telephone technical support for diagnosing hardware problems with your system throughout the warranty period.  The number for this technical support can be found at the end of this warranty.

Free telephone technical support service is limited to configuration and operation of hardware sold by Opus Solutions, Inc. This technical support will also include configuration of operating system software purchased from and installed by Opus Solutions, Inc. in its computer systems, for 30 days from the date of shipment.  The Technical Support Department does not offer software tutoring or training.

Return Merchandise Authorization (RMA) Policy

If the Opus Solutions Inc. Technical support staff determines that a part is defective, a replacement can be sent to Purchaser under the Shipping Policy detailed in the next section after Purchaser obtains a Return Merchandise Authorization (RMA) number. Purchaser must contact by phone or via the RMA request form (located in the Support section) our technical support service to obtain an RMA number before attempting to return any part. Parts returned without first obtaining an RMA number shall not be accepted, and in any case, shall not be repaired or replaced.


To obtain an RMA number, Purchaser must follow these procedures

  1. Complete Opus Solutions Inc. Standard RMA Form and fax or email back to the Opus Solutions Inc RMA Department;
  2. The RMA Number must be used within TEN (10) DAYS, or it will not be honored;
  3. The RMA Number MUST BE SHOWN CLEARLY ON YOUR SHIPPING LABEL;
  4. Opus Solutions Inc must receive all Returns before a replacement will be sent, unless a valid credit card number has been given to secure payment for the replacement part;
  5. Include a copy of the Invoice on which the product(s) was shipped to you;
  6. All RMA Returns must be shipped to Opus Solutions Inc with freight PREPAID. Any Returns with freight collect or COD will be refused and returned to you;
  7. Opus Solutions Inc must RECEIVE all returned goods within the warranty period.

Opus Solutions, Inc. can send the replacement part before you return the defective part if you provide Opus Solutions, Inc. with your valid credit card number to cover the cost of the replacement. You must return the defective part within fourteen (14) days from date of delivery of the new part, or your credit card will be charged for the cost of the replacement part.  Please return your shipping information, including tracking number.  This will serve as your proof of return.  A replacement part will be sent to you after Opus Solutions, Inc. received the defective part from you if you cannot provide us with a valid credit card number.

Xenarc

Downloadable RMA form http://www.xenarc.com/dls/RMA-Form.doc

Xenarc Technologies provides 1-year limited warranty for all of its products and 1.5-year limited warranty on most Monitor products.  Monitors can be serviced and/or repaired at a fee after the warranty period.  In the event that a defective item needs to be returned for service or exchange, please download the RMA request form below, fill it out completely, fax it to us (714-546-3418) or e-mail it us (rma@xenarc.com) along with a copy of invoice or sales receipt, then we will issue you an RMA #.

How do I speed up my RMA?
  Please include RMA TAGS  in returned package with correct information. This will ensure the fastest processing time possible.
I received the wrong product.
  If you think that you have received the wrong product, please email store@mp3car.com within 72 hours of receiving the product.