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Payment and Billing Questions
I have extra charges on my online credit card statement
  Please determine if the extra charge (or charges) on your online credit card statement is a pending charge. If so, your bank will cancel it in a few days. A pending charge appears, most likely, because you submitted incomplete or inaccurate information (such as incorrect billing address) when submitting payment. Even if you received an error message, your credit card company will place a pending line item in your online statement. A final charge will be completed only for successful order for which you received a order confirmation.
I tried to submit my order several times after the AVS would not match my billing address, can you remove the extra charges that have been billed?
  More and more web sites on the Internet are now using an Address Verification System or AVS. The AVS matches the information submitted by a customer with the information provided by the customer's credit card company or bank. The AVS matches the street address and zip code entered with the information that the customer's bank has on record. If this information does not match then the AVS will automatically void the order even if a credit authorization was issued.  If your order was voided by our AVS then a void or credit was automatically issued to your account. Again, charges to your account will show up immediately however a credit or void may take several business days to be posted to your account.
If the AVS voided my order, will my credit/debit card be billed?
  Yes, but a void or credit is also automatically credited to your account. After placing your order at our web site and submitting your credit card number, the secure web server requests a credit authorization for the total amount of your order. After authorization has been received, the order must then pass the AVS. If the street address and zip code information submitted with a customer's order does not match the bank's records then the order is automatically voided and a credit or void is issued to the account even though a credit authorization was issued. We do not receive payment for orders that have been voided by the AVS.
My credit/debit card is declined because of Address Verification System (AVS) mismatch. Will I still get charged for these declined transaction?
  It is important to note that when the AVS, Address Verification Service, filter declines a transaction as the result of an AVS mismatch, the transaction is voided, but the authorization remains. The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card issuer.  This means that the amount is being held aside within the customer's account and may make their available balance show the amount deducted.

Customer needs to contact their bank to drop the authorization if they don’t drop the authorization within 30 business days.

Usually, it takes about 5-7 business days for most banks to drop the authorization. But some banks may hold the authorization for 30 days. For more information, please contact your credit card issuer.

This policy is outside of's power to change because it involves inter-banking policy.
Do I have to pay sales tax?
  Only customers shipping to the state of Maryland have to pay sales tax.
I have a question on my charges.
  Click the "Login" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. Please note the difference between credit card authorizations and credit card charges on your personal financial records.  Some customers may have multiple authorizations on their credit card, due to submitting one order multiple times.  These authorizations will be removed within 1-2 business days by your bank.

If you have further questions or concerns, please email for further assistance and you will receive a response within one business day.
I need a copy of my receipt/invoice.
  Click the "Login" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).

2415 Foster Avenue Baltimore, MD 21224 United States

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